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FAQ Tech Support

Where is my download?

After you purchase a game, the system will automatically send you an email link to your downloads. Be sure to check your junk mail folder.

 

Game won't install?

Games work on both Mac and PC. Make sure that the latest version of AdobeAir is installed. 

 

How do I get the game on to the 2nd screen? 

Make sure your computer display settings are set to "extended desktop," not "mirroring". If you have connected a projector while the game is running, you will need to relaunch the game. Then just click the "ON" button on the top right of the app. The app defaults to going full screen on your second monitor. Many of our apps have a "screen selector" if you have multiple displays connected.

 

(mac) How do I turn off the menu bar on the 2nd screen?

 

If you are on a Mac and seeing the "menu bar" up at the top, that is a new system setting. Really easy to fix, but will require you to log out and log back in. 

- Go to System Settings
- Click on Mission Control
- Uncheck "displays have separate spaces"

 

Working with ProPresenter 

Our software isn't made to run IN ProPresenter. Instead, we work well along side Pro. Our apps can run at the same time over the top of Pro. Our apps, with Alpha (or no background), can play over the top of Pro so you can see our apps and Pro at the same time. All you need to do is change one little setting in Pro. Here is how it works:

In Pro, go to "Preferences." Then click on the "Display" tab.  Next, uncheck the box that says, “Display at Top Most Window Layer."

You will need to sign out and then sign back in to your computer, or restart the computer.  When you are back up, all of our games will now play right over the top of Pro.

 

If you have any other questions send us an email.